Novajackpot ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Android—retry or contact support.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
How do I check my bonus balance? Log in to "Account" > "Bonuses." Track progress in real-time.
Games
How do live dealer games work? Streamed real dealers—bet via chat, feel the casino vibe from home.
How do I choose the right game for beginners? Try free demo Slots or Rummy tables—no deposit needed to learn and win.
Login & Register
Why does registration need my name? For KYC compliance. Enter as per Aadhaar—ensures smooth withdrawals.
What if my mobile number is already linked? It's tied to another account—recover or use a new one. Support can unlink if verified.
What if I enter a duplicate email? System detects it—use a new one or recover the existing account via "Forgot Password."
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. They’ll enable two-factor authentication after verification.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
Is there a FAQ section for quick self-help? Yes, the website’s help center has detailed FAQs on accounts, payments, and betting, updated regularly.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
Why was my withdrawal rejected? Incomplete KYC, unmet wagering, or method mismatch. Complete verification—retry in 1 hour.
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